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Take Care of Your Customers - or Someone Else Will! Legendary Service Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Successful companies make the connection between legendary customer service and a thriving business - they recognize that the way...

A game-changing sales model that targets opportunities in every stage of today's long-lead sale Target Opportunity Selling reveals best practices based on first-hand interviews with top sales performers throughout the world. Leading sales trainer Nic Read describes what he calls the Sales Expansion Loop, which views the sales pricess as an infinite...

While the global economy languishes, one place just keeps growing despite failing banks, uncertain markets, and high unemployment: Silicon Valley. In the last two years, more than 100 incubators have popped up there, and the number of angel investors has skyrocketed. Today, 40 percent of all venture capital investments in the United States come...

Written by leading authors in the field, this clear and highly accessible volume provides full coverage of the topics commonly found in the contract law syllabus, alongside up-to-date illustrative case examples and stimulating commentary. Composed of approximately one-quarter authors' commentaries and three-quarters cases and materials, including...

Modern Land Law offers a lively and thought-provoking account of a subject that remains at the heart of our legal system. Dispelling any apprehension about the subject's formidability from the outset, this compact textbook provides an absorbing and exact analysis of all the key legal principles relating to land. Written with students firmly in...

The sixth edition of Ewan McKendrick's Contract Law: Text, Cases, and Materials provides a complete guide to the subject in a single volume, containing everything needed for the study of contract law at undergraduate level. The book comprises a unique balance of 40% text to 60% cases and materials, combining the best features of a textbook with...