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The worst customer situations demand more of front-line employees than good intentions and the right attitude. These kinds of issues can send seasoned service professionals into red alert, and require the communication skills of a crisis counselor. "The Customer Service Survival Kit" explains how to use the right words to turn volatile scenarios...

Proven nutrition strategies for optimizing health and combating specific diseases - written for the advanced practice nurse. As scientific evidence continues to emerge showing the underlying role nutrition and diet play in preventing and treating common health issues such as cardiovascular disease, diabetes, and cancer, there's renewed emphasis by...

Based on four decades of experience and research, Navigating Strategic Decisions: The Power of Sound Analysis and Forecasting explains how to improve the decision-making process in your organization through the use of better long-term forecasts and decision support. Filled with time-tested methodologies and models, it provides you with the tools to...

Najwspanialsze, wspaniale usytuowane i najbardziej zabytkowe zamki i płace świata - Wybór wspaniałych ilustracji. - Podstawowe informacje o najbardziej znanych zamkach i pałacach. - Zabytkowe budowle Europy, Azji, Afryki. - Architektura, rzeźba, malarstwo. - Ciekawostki o ludziach zamieszkujących wymienione zamki i pałace. Po tę książkę...

Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent provider of business education worldwide, trains the majority of the Fortune 500 companies in competitive business skills. Now, for the first time, AMA...

This fascinating volume offers a comprehensive synthesis of the events, causes and outcomes of the major financial crises from 1929 to the present day. Beginning with an overview of the global financial system, Sara Hsu presents both theoretical and empirical evidence to explain the roots of financial crises in general. She then provides a thorough...