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Great customer service is rare. In fact, one survey found that while 80 percent of companies described themselves as delivering "superior" service, consumers estimated the number at a mere 8 percent. The problem, according to service expert Steve Curtin, is actually quite simple. When asked what their work entails, most employees list the duties...

Everything you need to know to succeed in the real estate business, as an agent, broker, or seller Make More Money, Find More Clients, Close Deals Faster illustrates why and how real estate agents need to change the way they do business to better serve their clients, spend resources more wisely, and make more money. The real estate industry is...

Sir John Marshall (1876-1958) was a British archaeologist who held the position of Director-General of the Archaeological Survey of India from 1902 to 1928. Marshall was instrumental in the development of archaeology in the Indian subcontinent and beyond, leading two major excavations at Taxila and at Mohenjo-daro. First published in 1951, this...

How to develop an entrepreneurial mindset, begin a successful venture, and change the world for the better We are living in a world of incredible challenge and changes, and for both the entrepreneur and potential entrepreneur alike, this also means it is a world of ample opportunities. From the fall of the Berlin Wall to the rise of e-commerce and...

In June 2008, Justin Yifu Lin was appointed Chief Economist of the World Bank, right before the eruption of the worst global financial and economic crisis since the Great Depression. Drawing on experience from his privileged position, Lin offers unique reflections on the cause of the crisis, why it was so serious and widespread, and its likely...

This is a book by a company that dislikes advertising as much as anyone. Nevertheless, it makes adverts. It has worked with global brands to produce fashion collections and promoted a town with a mass wedding. It creates advertising with more human, truthful communications. The company's name is KesselsKramer. This book describes how to make...