Cengage Learning

Through life-changing stories, respected thinkers and authentic presentations, Keynote promotes a deeper understanding of the world and gives students the courage and means to express themselves in English. Communication, collaboration and creative thinking drive students towards real 21st century outcomes and encourage them to respond to ideas and...

The unique focus of this book is its dual focus on management and supervision. The book offers a critical analysis of the contemporary debates related to issues and the challenges peculiar to social work management and supervision of social workers. Social welfare policy changes in South Africa in the past two decades, have had a radical impact on...

Packed with real-world examples and business cases, Electronic Commerce, 11e continues to lead the market with its cutting-edge coverage of all things e-commerce. Comprehensive coverage of emerging online business strategies, up-to-the-minute technologies, and the latest developments from the field equips readers with a solid understanding of the...

A Guide To Customer Service Skills For The Service Desk Professional, the definitive service desk text now available in a fully revised fourth edition, teaches technical professionals the skills and work habits needed to successfully interact with customers and achieve job satisfaction. Each chapter describes a specific business skill, soft skill,...