Understanding Reference Transactions -

Understanding Reference Transactions
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Wydawnictwo: Academic Press
ISBN: 0125877803
EAN:
Format: ...
Oprawa: twarda
Stron: 325
Data wydania: 2003-07-01
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The goal of this book is to improve reference service in libraries and information centers, by improving the accuracy of answering capabilities. The authors provide a detailed analysis of the question-answering process and methods of evaluating the completeness, usefulness, user satisfaction, and accuracy of the information provided. This is an important contribution to library studies, and it will be a useful textbook for teaching references courses in library schools.

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