EBOOK Squeaky Wheel - Ph.D. Guy Winch

EBOOK Squeaky Wheel

4.00 Oceń książkę!

Autor: Ph.D. Guy Winch

Wydawnictwo: Bloomsbury
ISBN: 9780802778239
EAN: 802C6605EB
Format: 0,0 x 0,0 x 0,0
Oprawa: ...
Stron: ...
Data wydania: 2011
Gdzie kupić tanią książkę?
książka
56.17
Książka w Twoim domu w ciągu 48h

Although life was physically more difficult in the days of the horse and carriage, we complained much less back then, and when we did, our complaints were more likely to get results. Today we complain about everything--yet do so with remarkable ineffectiveness. Most of us grumble, vent, and kvetch, neither expecting nor getting meaningful resolutions. Wasting prodigious amounts of time and energy on unproductive complaints can take an emotional and psychological toll on our moods and well-being. We desperately need to relearn the art of complaining effectively.Psychotherapist Guy Winch offers practical and psychologically grounded advice on how to determine what to complain about and what to let slide. He demonstrates how to convey our complaints in ways that encourage cooperation and increase the likelihood of getting resolutions to our dissatisfactions. The principles he spells out apply whether we’re dealing with a rude store clerk, a bureaucrat, a coworker, our teenager, or a spouse or partner who’s driving us crazy.Complaining constructively can be extremely empowering and it can significantly strengthen our personal, familial, and work relationships. Applying our new-found complaining skills to customer service representatives, corporate leaders, and elected officials increases the odds that our comments will be taken seriously. If we all complained more effectively, squeaky wheels could change our own lives as well as the world for the better.

Książka "EBOOK Squeaky Wheel"
Ph.D. Guy Winch