Dealing with Difficult People - Roy Lilley

Dealing with Difficult People
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Autor: Roy Lilley

 Wydawnictwo: Kogan Page
ISBN: 9780749466947
EAN:
Format: ...
Oprawa: miękka
Stron: 168
Data wydania: 2013-06-01
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Moaners, fault finders, manipulators - these are just a few examples of the difficult people we put up with at work. However by understanding their motives and individual behaviours you can learn to manage aggression, avoid awkward situations and keep your cool. This second edition of the best-selling Dealing with Difficult People includes a brand new chapter on dealing with difficult people in the digital sphere. It provides the tools and techniques you need to get the best out of the worst, including how to deal with difficult customers, advice on beating bullies at their own game and how to deal with a boss who drives you barmy. "Suitable for anyone who has to deal with difficult colleagues or the public. It will help you to enjoy difficult people: unlock them, influence them and improve their performance." Business Executive "The essential guide to coping with people problems. Packed with hints, tips and warnings of potential hazards." OS Magazine

Książka "Dealing with Difficult People"
Roy Lilley