It's the Way You Say It

The must-have book for everyone who wants to be heard. More than just a book on business speech, it looks at the range of common communication mistakes - from repeating oneself to speaking too quickly - that can result in a poor impression. Most people don't like the sound of their voice - but for some, their vocal and communication habits are holding back professional success. Typical problems include: voice pitches too high, nasal and gravelly, mumbling, swallowing of words, speech too soft - people constantly asking to speak up, speaking too fast, difficulty making small talk, difficulty making eye contact, stage fright and interrupting others. Other books address some of these issues but are not grounded in speech science and professional expertise. With dozens of years under her belt as a Ph.D. speech therapist and pathologist, Carol Fleming can get every reader to the right solutions quickly. communicating