EBOOK Willie's Way
Opis
6 Secrets for Wooing, Wowing, and Winning Customers and Their Loyalty
Praise for Willie's Way:"e;Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time."e;--Joe Scarlett Chairman of the Board Tractor Supply Company"e;Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top."e;--Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia"e;Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem."e;--Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.
Praise for Willie's Way:"e;Willie's Way is a fascinating compilation of real-life customer service stories that actually make a difference. It's about building your brand one customer at a time. Read how enthusiasm, confidence, and sincerity can impact your customers, grow revenues, and impact your bottom line. This is the best book I've read on customer service in a long time."e;--Joe Scarlett Chairman of the Board Tractor Supply Company"e;Wow! Willie's Way is simply infectious. Every reader is sure to find the six secrets to be very practical. In fact, they leave us without excuse. Without a doubt, Willie's Way has the power to transform an organization from one delivering mediocre customer service to one performing at the top."e;--Chris Strippelhoff Vice President-Member Services Municipal Gas Authority of Georgia"e;Van Hooser absolutely hit the bull's-eye with an outstanding instruction manual about the keys to extraordinary customer service. I have no doubt that companies and customer service professionals across virtually every industry will find value and fresh new insights in the pages of this brilliantly written gem."e;--Richard G. Kelley Director of Sales Training, North America Axcan Pharma, Inc.