EBOOK What's the Secret
Opis
To Providing a World-Class Customer Experience
What&'s the Secret? gives you an inside look at the world-class customer service strategies of some of today&'s best companies. You&'ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world&'s best customer service providers.
What&'s the Secret? gives you an inside look at the world-class customer service strategies of some of today&'s best companies. You&'ll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world&'s best customer service providers.