EBOOK Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Ser - Pauline Rowson

EBOOK Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Ser
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Autor: Pauline Rowson

 Wydawnictwo: Matrix Digital Publishing
ISBN: 9781848390010
EAN: B3D693F4AB
Format: 0,0 x 0,0 x 0,0
Oprawa: ...
Stron: ...
Data wydania: 2007
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Many organisations chase the Holy Grail of obtaining new customers, spending time, money, and energy on winning them only to provide them with a service or product that, quite frankly, is inferior. What a waste! If we do not look after our customers then someone else will. In addition, those dissatisfied customers will tell others about their experience, and once an organisation gains a negative reputation, it is extremely difficult to change it. Having a good reputation for excellent service and products is one very successful way of building a competitive advantage.


This audiobook looks at how you can win more business by retaining customers and gaining recommendations from them; how to satisfy your customers needs; how to develop an effective customer-service policy; how to use positive behaviour and attitude to win more business; how to build a better rapport with your customers; and how to handle anger, complaints, and difficult customers and turn them into satisfied customers.

Książka "EBOOK Are Your Customers Being Served? - How to Boost Profits by Delivering Exceptional Customer Ser"
Pauline Rowson