Hodder

The ability to look after your customers is crucial to anyone who wants to advance their career. Written by Di McLanachan, a leading expert on customer care as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to keep your customers happy and coming back. The highly motivational 'in a...

This pack includes a full-colour book and 2 CDs. What learners are saying: "Ideal if you're learning French for a holiday" Complete French gives you all the language, practice and skills you need to learn French comfortably and accurately. Move confidently from beginner to intermediate level with this complete French course that enables you to...

The ability to manage a project successfully is crucial to anyone who wants to advance their career. Written by Martin Manser, a leading expert on project management as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to run a project successfully from start to finish. The highly...

The ability to understand marketing is crucial to anyone who wants to advance their career - whether or not they actually work in marketing. Written by Eric Davies, a leading expert on marketing as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to ensure your products or services are...

The ability to sell products and services successfully is crucial to anyone who wants to advance their career. Written by Christine Harvey, a leading expert on selling as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to achieve profitable sales. The highly motivational 'in a week'...

The ability to manage key accounts successfully is crucial to any salesperson who wants to advance their career. Written by Grant Stewart, a leading expert on key account management as both a coach and a practitioner, this book quickly teaches you the insider secrets you need to know to in order to grow successful relationships with key customers....